Platform Gallery
See Every Detail
Explore the Cloudspire Voice platform through our admin portal, customer portal, and reporting suite. Click any image for a closer look.
Platform Management
Dashboard & PBX Configuration
Your real-time operations hub plus every extension, phone number, IVR menu, and call routing rule — managed from a single, intuitive interface with no hardware to maintain.
6 screenshots
Real-Time Dashboard
Live queue statistics, agent status, and call metrics — everything happening on your phone system at a glance.
Extension Configuration
Voicemail, call forwarding, caller ID, recording mode, and more — fully configurable per extension.
DID Management
Assign, route, and manage your phone numbers with AI Campaign badges and destination routing.
IVR Auto-Attendant
Multi-level menus with custom greetings, timeout routing, and key press destinations.
Visual Call Flow
See your entire routing logic in one view — from DID to final destination.
Feature Codes
DND, call parking, caller ID selection, agent login/pause — all configurable per tenant.
Call Center & AI
Queue Management, Agent Tools & Intelligent Voice Agents
Skills-based routing, real-time agent monitoring, and AI-powered voice agents that handle inbound calls, run outbound campaigns, and deliver insights — purpose-built for contact centers of any size.
8 screenshots
Queue Configuration
Six routing strategies, skills-based distribution, announcements, music-on-hold, and timeouts.
Agent Management
Skills, queue assignments, login/pause controls, and real-time status.
Skills Utilization
Track how agent skills map to queue demand — optimize your staffing in real time.
AI Agent Studio
Voice personality, LLM model, knowledge base, prompts, and call handling — the complete AI configuration.
Campaign Manager
Active campaigns with queue stats, concurrency controls, and billing plan status.
Runbook Editor
Define coaching content, compliance rules, and configure the LLM provider, model, and prompt per runbook.
Session Timeline
Full call transcript interleaved with color-coded AI guidance for QA review and coaching.
Campaign Analytics
Success rates, sentiment breakdown, total minutes, and per-campaign performance metrics.
Messaging & Integrations
Unified Messaging, SMS Queues & CRM
Team chat, SMS, group messaging with external participants, text message queues for your contact center, and native CRM integration with Salesforce, HubSpot, and Zoho.
5 screenshots
Group Messaging
Team members and external SMS participants in a single conversation thread with real-time delivery.
SMS Queues
Queue-based text message distribution with agent assignments and timeout configuration.
SMS Queue Configuration
Display name, DID assignment, idle and queue timeouts, and agent membership.
CRM Integration
Connect Salesforce, HubSpot, or Zoho CRM with one-click OAuth, contact sync, and click-to-call.
Unified Inbox
Direct chat, SMS, and group conversations in a single real-time inbox with read receipts.
Provisioning, Reporting & Portal
Devices, Analytics & Self-Service
Zero-touch phone deployment, data-driven call analytics, and a customer portal that empowers your team — no admin intervention required.
4 screenshots
Device Fleet
See every phone on your network — model, MAC, firmware, status. Auto-discovered and auto-configured.
Call Volume Trends
Inbound, outbound, and internal call patterns over any time range.
Call Detail Records
Complete call history with recording playback, duration, source, destination, and tenant isolation.
Self-Service Portal & WebRTC Softphone
Every user gets their own dashboard with a built-in softphone, call history, voicemail, messaging, and queue controls — accessible from any browser.
WebRTC Softphone
Make and receive calls from any browser. BLF keys, quick actions, recent calls, and live extension presence.
Call History
Full call records with inline recording playback, caller ID, and search filters.
Visual Voicemail
Browse, play, and manage voicemail messages with unread badges and one-click controls.
Company Phonebook
Shared company directory with click-to-call, click-to-message, search, and contact management.
Agent Queue Controls
Login, pause, and manage queue memberships directly from the portal.
Cloudspire Assist
Real-time AI coaching with compliance alerts, action items, and live call transcript.
Unified Messaging
Internal team chat, group conversations, and SMS — mix internal extensions and external text message participants in the same thread.
User Settings
Call forwarding, voicemail greetings, caller ID, and personal preferences — no admin needed.
Team Presence
Real-time availability with profile photos, status dots, and custom status messages.
Reports & Analytics
Messaging Analytics
Track messaging volume by DID with drill-down by sending user. Summary cards show total, inbound, outbound, and MMS counts.
1 screenshot
SMS Activity Report
Messaging analytics by DID with per-user breakdown — total, inbound, outbound, and MMS counts.