Platform Features
Everything You Need.
Nothing You Don’t.
A complete cloud communications platform with enterprise PBX, intelligent call center, AI voice agents, zero-touch provisioning, and real-time management — all in one place.
Cloud PBX
A Business Phone System
Built for Today
Crystal-clear HD voice, powerful call routing, and every feature your team needs — without the complexity of legacy hardware.
Cloud PBX That Just Works
Every extension, every call, every feature — managed from a single pane of glass. No on-site hardware, no maintenance windows, no compromises.
- HD Voice with Opus, G.729, and G.711 codecs for studio-quality calls on any connection
- Unlimited extensions with voicemail, call forwarding, DND, and per-user greetings
- Local and toll-free DIDs with real-time CNAM caller ID lookup
- Multi-level IVR auto-attendants with custom greetings and time-based routing
- Hunt groups with ring-all, sequential, and random distribution strategies
- Conference rooms with PIN protection and moderator controls
- Call recording with cloud storage and configurable retention policies
- Feature codes for call parking, CID selection, agent login/pause, DND toggle,
*32block-last-caller,*80<ext>intercom, and*411dial-by-name directory - Three-layer recording mode — tenant master switch, per-DID inbound, per-extension outbound, with a per-extension compliance veto for HR or legal counsel
- Combined Failover + Call Forwarding — one unified surface, no double-firing
- Discoverable ad-hoc conferences — one-click join from the customer-portal Conferences card
- Configurable per-queue max-wait timeout, plus “Back to Parker” default park-timeout that rings the person who parked the call
- E-fax reception with portal inbox — faxes delivered as PDF to your dashboard
Visual Call Flow Designer
See exactly how every call is routed through your system. Build complex routing logic visually — no programming required, no guesswork about where calls go.
- Interactive call flow visualization that maps every routing path in real time
- Routing badges on DIDs, IVRs, hunt groups, queues, and conditions show usage at a glance
- Automatic circular-loop detection — visual cycle warnings on edit pages prevent dead-end routing before it ships
- Day and night mode toggles with one-click switching for after-hours routing
- Time-based routing conditions for business hours, lunch breaks, and weekends
- Holiday schedules with automatic activation and custom greetings per holiday
- Emergency mode overrides that instantly reroute all calls with one click
- Multi-level conditional routing with nested IVR menus and failover destinations
Stop Robocalls Before
They Reach Your Team
Every inbound call is scored in real time using a multi-provider rules engine you control. Build your own scoring profile, set your threshold, and let the system handle the rest — block, flag, or log spam automatically.
- Multi-provider scoring: STIR/SHAKEN verification, Nomorobo robocall database, and Twilio carrier intelligence combined into a single composite score
- Fully customizable rules engine — add, remove, and weight rules to match your business. Positive points flag spam, negative points reward trusted callers
- Per-DID activation: enable spam scoring only on the numbers that need it, with per-number threshold and action overrides
- Three actions when spam is detected: reject with a custom message, flag the caller ID with [SPAM], or allow and log for review
- Carrier-verified caller identity: STIR/SHAKEN attestation levels (A/B/C) scored automatically at zero cost on every call
- Line type detection identifies VoIP, mobile, landline, toll-free, and premium rate callers — the #1 indicator of robocall origination
- Smart caching: repeat callers are scored instantly from cache at no additional cost for 12 months
- Pre-built US Standard template with 17 production-tested rules — one click to deploy best-practice protection
- Complete audit trail: every scored call logged with matched rules, points, threshold, and raw provider data
Mobile
A Real Business Phone
In Your Pocket
Native iOS app with CallKit integration, full feature parity with the desk phone, and a few things only a phone-in-your-hand can do. Available now on the App Store; Android in development.
Cloudspire Voice for iPhone
Not a wrapper around the browser portal — a real native phone client. Lock-screen ringing, full background reliability, and every PBX feature your team uses on the desk phone.
- Native CallKit + PushKit integration — incoming calls ring on the lock screen even when the app is closed
- Attended transfer (Merge/Swap), blind transfer, 3-way conference, parking lots, BLF transfer
- Visual voicemail with AI transcripts, MMS picture messages with inline previews, typing indicators
- BLF/presence keys, agent login/pause, CID slot selection, conference merge from a single tap
- One-scan QR onboarding from your welcome email — no manual server, tenant code, or password entry
- Mobile Sessions admin panel — staff can revoke a lost device’s session in one click
Use Your Cell Line, Keep Your Business Caller ID
WiFi flaky? Cellular data slow? The keypad’s Cell dial mode rings your mobile first, asks for press-1 confirmation, and bridges to the destination through the company trunk. Outbound caller ID is your business number — the recipient never sees your personal cell.
- Tenant-level enable toggle plus a per-extension Mobile Number — admins control who has access
- Outbound caller ID presents the user’s business DID, not the cell
- Works through any standard cellular voice network — no app required on the cell side
- Full call history in the customer portal, just like any other call
- 24-hour reaper sweeps stuck rows so the queue stays clean
Calls That Survive Real-World Networks
Dynamic audio quality auto-switches HD/SD based on real-time network stats. TURN relay handles WiFi↔cellular handoffs without dropping the call. Stats-for-Nerds overlay shows exactly what’s happening if you want to see it.
- Dynamic / HD / SD modes — the app adjusts to your connection automatically
- TURN relay (coturn) ensures calls survive network changes without re-establishing
- Bridge-detection badge shows when the remote side is independently controlling bitrate
- Stats for Nerds overlay surfaces concealment rate, jitter, and codec details for diagnostics
- Heartbeat REGISTER on push wake confirms reachability before the bridge commits
Messaging
One Platform for Every
Conversation
Team chat, SMS, and group messaging with external participants — all in a single, real-time inbox. No switching apps, no missed messages.
Group Messaging That Bridges
Internal and External
Create a group with your team and add external phone numbers to the same conversation. Internal participants get instant real-time messages; external participants receive SMS automatically. One thread, one context, zero app-switching.
- Group conversations with team members AND external phone numbers in the same thread
- Internal messages delivered instantly via real-time streaming — external participants get SMS automatically
- One unified inbox for direct chat, group chat, and SMS — no app switching
- Read receipts and typing indicators across all conversation types
- Contact name resolution from phonebooks, CNAM lookup, and carrier data
- DID selection for outbound SMS — choose which business number represents your team
- Conversation history with full audit trail and configurable retention
SMS Built Into
Your Phone System
Send and receive text messages on your existing business DIDs — no separate texting app, no extra phone number. Business SMS that lives where your calls do.
- Two-way SMS and MMS on your existing business phone numbers — no separate texting app needed
- New message alerts with per-extension notification tones
- Phonebook contact search when composing — find contacts by name, not number
- Inbound SMS automatically routes to the right conversation thread
- Billing integration with per-DID SMS plans and usage tracking
Webhook SMS API
Build custom SMS workflows with our REST API. Receive inbound messages via webhooks, send synchronous replies within the HTTP response, or initiate outbound messages asynchronously. Full documentation with request/response specs and working examples.
View API Documentation →Call Center
Contact Center Tools That
Scale With You
Enterprise-grade ACD, skills-based routing, and real-time analytics — without the enterprise price tag or six-month implementation.
Built for Modern Call Centers
From a 5-agent support team to a 200-seat sales floor, our call center engine delivers the routing intelligence and visibility your supervisors need to hit every SLA.
- ACD queues with 6 distribution strategies: ring-all, round-robin, fewest calls, random, memory hunt, and linear
- Skills-based routing with weighted agent assignments for priority handling
- Real-time queue dashboard with live call counts, wait times, and agent status
- Agent login, logout, and pause via BLF keys or star codes from any phone
- Supervisor whisper, silent monitor, and barge capabilities for live coaching
- Queue announcements: join messages, periodic hold updates, and agent whisper
- Callback queuing — let callers hang up and keep their place in line
- Custom music-on-hold per queue with professional audio library
Real-Time AI Agent Coaching
Every agent gets a personal AI coach that listens to live calls, references your company runbook, and delivers real-time guidance — compliance catches, policy reminders, and next-step recommendations appear instantly in the agent’s portal.
- Live call transcription powered by Deepgram Nova-3
- AI guidance based on your custom runbook — specific policies, not generic advice
- Real-time compliance monitoring catches policy violations as they happen
- Per-runbook LLM configuration — choose your provider, model, and coaching style
- Session history with full transcript and guidance timeline for QA review
- Usage-based billing with included minutes and configurable overage rates
Text Message Queues
for Your Contact Center
Route inbound text messages to your agents just like phone calls. Agents claim conversations from a shared queue, handle the exchange, then transfer or close — with the same discipline and visibility as voice queues.
- Inbound SMS automatically queued when DIDs are configured for queue routing
- Agents log in, pause, and log out of SMS queues independently from voice queues
- Claim/release workflow — first agent to claim owns the conversation
- Transfer conversations to another agent or a different SMS queue
- Idle timeout auto-release returns abandoned conversations to the waiting pool
- Complete audit trail: claim, release, transfer, and close events logged per conversation
- Queue metrics for wait times, claim rates, and agent activity
Integrations
Your Phone System and CRM,
Finally Connected
Native integrations with Salesforce, HubSpot, and Zoho CRM. Every call logged, every contact synced, every conversation in context.
Click-to-Call. Auto-Log.
Screen Pop.
Connect your CRM once and every call flows both ways — contacts sync to desk phones for instant caller ID, calls log automatically in your CRM, and one click dials from any contact record.
- Click-to-call directly from Salesforce, HubSpot, or Zoho — calls dial instantly from your desk phone
- Automatic call logging: every inbound and outbound call recorded in your CRM with duration, recording link, and disposition
- Contact sync pushes CRM contacts to desk phone directories for caller ID matching on every call
- Screen pop links open the matching CRM record when a recognized contact calls in
- AI-powered caller ID enrichment identifies callers before you answer
- OAuth 2.0 secure authentication — no passwords stored, tokens encrypted with AES-256
Cloudspire AI
AI That Answers Phones.
Not Just Questions.
Deploy AI voice agents that handle real conversations, access live business data, and transfer to your team with full context — across 50+ languages.
AI Voice Agents That Sound Human
Your AI receptionist answers every call with natural conversation, pulls real-time data from your PBX, and transfers callers seamlessly — no “Press 1” menus, no awkward pauses, no missed opportunities.
- Natural language AI receptionists that replace rigid IVR menus
- 50+ language support with customizable voice, tone, and personality
- Hot-reload Knowledge Base — rebuild your KB and the agent picks it up without re-prompting
- Presence-aware availability — the AI checks live DND/Meeting status before transferring, so callers don’t end up at a phone the user has set to not be answered
- Per-agent phonebook ACL — restrict an agent’s contact lookup to specific phonebooks (campaign agents see prospect lists, not the company directory)
- Per-extension Directory Listed flag — opt-out users don’t appear in the AI’s directory lookups
- AI Log Viewer with per-call tool-call timeline, parent-call grouping, and transcript drill-down
- Seamless warm transfers to live agents with full call context and summary
- Post-call analysis: conversation summary, sentiment score, and success rate
- PBX Tools API for real-time access to directories, queues, and business status
Outbound AI Campaigns
Launch automated outbound calling campaigns that scale from 10 calls to 10,000 — with AI handling every conversation, detecting voicemail, and delivering results you can measure.
- Automated outbound calling with natural AI-driven conversations
- Queue management with concurrency controls for responsible dialing
- Schedule windows with timezone awareness — call at the right time, every time
- Voicemail detection with intelligent retry logic and message delivery
- Full recording, transcript, and sentiment analysis for every call
- Webhook API for real-time CRM integration and workflow triggers
- Campaign performance reporting with conversion tracking and ROI metrics
How AI Handles Every Call
When a call reaches your AI agent, it doesn’t just play prompts — it thinks. The agent accesses live business data, searches your knowledge base, checks queue status, and decides in real time whether to answer, route, or hand off with full context.
- Real-time access to 7 PBX data tools: directory, hours, departments, availability, caller lookup, queue status, and message capture
- Knowledge base RAG for accurate, brand-consistent answers from your own content
- Intelligent transfer decisions — warm handoff to the right person with full conversation summary
- Omnichannel: same AI configuration handles voice, SMS chat, and web chat
Phone Provisioning
Plug In. Power On.
Done.
Zero-touch provisioning that configures phones automatically — no USB drives, no manual key entry, no truck rolls. Ship a phone anywhere and it just works.
Zero-Touch Phone Provisioning
Connect a phone to the network and walk away. Our provisioning proxy identifies the device, pushes its configuration, firmware, BLF keys, logo, and wallpaper — all before the first ring.
- Plug in a phone and it configures itself automatically — zero manual setup
- Supports all major IP phone brands — connect any supported device
- BLF key templates with visual editor — assign speed dials, parking, and presence keys
- Custom logos and wallpapers deployed per customer for a branded experience
- Centralized firmware management with staged rollouts across your fleet
- Per-phone parameter overrides for edge cases without breaking templates
- MAC-based and OUI-based identification for automatic manufacturer detection
Customer Portal
Your Team’s
Command Center
A self-service portal that puts call history, voicemail, SMS, and live presence at every user’s fingertips — no admin needed.
Self-Service Customer Portal
Every user gets their own dashboard with real-time status, call history, voicemail, and messaging. Empower your team to manage their own communications without opening a ticket.
- Real-time extension status dashboard with live presence indicators
- Call history with one-click recording playback and download
- Visual voicemail management — play, download, or delete from any device
- Company phonebook with click-to-call and department filtering
- BLF key display with live presence — see who’s available at a glance
- Agent queue controls: login, pause, and unpause directly from the portal
- Unified messaging: internal chat, group conversations, and SMS — with the ability to mix internal team members and external text message participants in the same group
- Call forwarding and greeting management without admin intervention
- Dark and light themes with automatic system preference detection
Softphones for Every Surface
The native iOS app is on the App Store today — see the Mobile section for the full feature inventory. The browser-based WebRTC softphone is in active beta inside the customer portal for users who’d rather stay in their browser.
- iOS app (available now): CallKit-integrated, attended transfer, 3-way conference, parking, BLF, MMS, Cellular Callback
- Browser softphone (in beta): WebRTC-based, click-to-call, hold/transfer/conference, BLF integration, no plugins required
- Both share the same JWT auth, conversation history, and BLF state with your desk phone
- Android in development — contact us for beta updates
Reporting & Analytics
Data-Driven Decisions,
Not Gut Feelings
Every call, every queue, every agent — measured, trended, and exportable. Know exactly what’s happening across your communications platform in real time.
Comprehensive Report Library
From high-level volume trends to per-agent utilization, our reporting suite gives you the answers you need without building a single spreadsheet.
- Call Volume Summary with hourly, daily, and monthly trend analysis
- Extension Activity and utilization — who’s busy, who’s idle, and when
- DID Utilization tracking to identify underused or overloaded numbers
- Missed Calls analysis with time-of-day patterns and callback tracking
- Concurrent Call monitoring for capacity planning and trunk optimization
- Recording Coverage reporting to ensure compliance targets are met
- AI Campaign Performance with per-campaign conversion and sentiment metrics
- Campaign Call Log with transcript drill-down for every AI conversation
- Queue Performance and Service Level tracking against your SLA targets
- Agent Activity and Utilization for workforce management
- One-click CSV export on every report for downstream analysis
Enterprise Infrastructure
Built to Never
Let You Down
Multi-region redundancy, encrypted media, real-time monitoring, and an architecture designed for zero-downtime — because your phones can’t go offline.
Multi-Tenant Architecture
Every customer gets a fully isolated environment with dedicated extensions, DIDs, call routing, recordings, and configurations. Tenants never share resources or see each other’s data.
Geographic Redundancy
Active-active infrastructure across geographically distributed data centers with automatic failover. If one region goes down, calls seamlessly route to another — no manual intervention required.
Full-Mesh Replication
A 4-server database mesh with multi-master replication ensures every configuration change propagates instantly. Any single server failure has zero impact on service.
SRTP Media Encryption
End-to-end encrypted voice with SRTP and TLS signaling on every call. Your conversations stay private from handset to server to storage — no exceptions.
Cloud Recording & Storage
Call recordings stored in enterprise cloud storage with configurable retention policies per tenant. Access recordings from the portal, download in bulk, or integrate with your compliance workflow.
Real-Time Monitoring
Multi-layer alerting with enterprise infrastructure monitoring and external uptime checks. We know about issues before your users do — and often resolve them before anyone notices.
Passkey / WebAuthn Sign-In
Phishing-resistant passwordless sign-in across admin, customer, and CRM client portals. Touch ID, Face ID, Windows Hello, security keys, or your password manager — backed by the same WebAuthn standard your bank uses.
Per-Tenant Resource Limits
Hard caps enforced across 13 tenant resources (extensions, DIDs, agents, AI agents, conferences, queues, phonebooks, and more). MSPs and enterprise admins keep their multi-tenant deployments predictable.
Mobile Session Management
See every iOS device signed in to an extension, with last-seen timestamps and one-click session revoke. Lost-device incidents are a single click, not a ticket. Backed by Keychain-stored device IDs that survive reinstall.