AI-POWERED CLOUD COMMUNICATIONS
Your Phone System
Just Got an
AI Brain
AI agents that answer calls autonomously. Real-time coaching that makes every agent your best agent. CRM contacts synced to every desk phone. A full enterprise PBX with zero-touch provisioning — all in one platform.
Built for businesses across every industry
The Challenge
Your Phone System Shouldn’t Be
Holding You Back
Legacy Systems
Aging on-premise hardware is expensive to maintain, impossible to scale, and a single point of failure for your entire business.
Disconnected Tools
Separate systems for phones, routing, recording, and reporting mean duplicated effort, data silos, and constant workarounds.
No Visibility
Without real-time data on call volume, agent performance, and system health, you’re making critical decisions in the dark.
Meet Cloudspire Voice.
One platform that replaces your PBX, call center, and reporting tools — with AI-powered intelligence, zero-touch provisioning, and a management portal that puts you in control.
The Platform
Everything You Need,
One Platform
Five integrated pillars that cover every aspect of enterprise voice communication — from desk phones to AI-powered intelligence.
Cloud PBX
Extensions, DIDs, IVRs, hunt groups, voicemail, call flows, conferencing, spam scoring, and time-based routing — all managed from the cloud.
Learn More →Call Center
Queues, agents, skills-based routing, supervisor tools, real-time wallboard, and performance analytics for every team.
Learn More →Management Platform
Multi-tenant admin portal, customer self-service, auto-provisioning, CDR reporting, and full system visibility in one place.
Learn More →AI-Powered Intelligence
AI Voice Agents
AI receptionists and outbound campaign agents that answer calls, qualify leads, book appointments, and escalate intelligently — 24/7 with natural language understanding.
Learn More →Cloudspire Assist
Real-time AI coaching for call center agents. Live transcription, context-aware guidance, and runbook-driven suggestions delivered to the agent’s screen as the call happens.
Learn More →See It in Action
A Platform Built for
Clarity & Control
Every screen is designed to surface the information you need — without the clutter.
Real-Time Dashboard
Live queue stats, agent status, and system health at a glance
Extension Management
Configure every aspect of your extensions — forwarding, voicemail, CID, recording
AI Outbound Campaigns
Automated outbound calling with AI conversation, scheduling, and analytics
Visual Call Flow Designer
See your entire call routing at a glance — DIDs, IVRs, queues, and destinations
Campaign Analytics
Track success rates, sentiment, duration, and ROI across all campaigns
Zero-Touch Provisioning
Phones auto-configure when plugged in — all major IP phone brands supported
AI Agent Configuration
Voice, personality, knowledge base, prompts, and routing — all in one place
Skills-Based Analytics
Track agent utilization, skill coverage, and queue performance in real time
How It Works
From Concept to Connected in Days
We handle the complexity so you can focus on your business. Three steps to a fully operational phone system.
Design
We configure your tenants, extensions, routing rules, IVRs, queues, and AI agents — tailored to how your business actually operates.
Provision
Phones auto-configure the moment they’re plugged in. Zero-touch deployment with BLF templates, firmware updates, and per-model settings.
Manage
Real-time visibility through the admin portal and customer self-service portal. Monitor calls, manage users, and optimize performance from anywhere.
Platform Highlights
Built for Scale,
Designed for Clarity
Cloudspire AI
AI-Powered Voice Agents
Deploy intelligent AI agents that answer calls like your best employee — 24/7, with natural language understanding, knowledge base access, and seamless live transfer when needed.
- AI receptionist with business-aware responses
- Outbound campaign dialing with sentiment analysis
- SMS and web chat AI agents on the same platform
- Real-time campaign performance dashboards
Cloudspire Assist
Real-Time Agent Coaching
Your call center agents get AI-powered guidance the moment they answer a call. Live transcription feeds into configurable runbooks that deliver context-aware suggestions, compliance reminders, and next-best-action prompts — right on the agent’s screen.
- Live speech-to-text with speaker diarization
- Per-queue runbooks with custom guidance rules
- Multi-provider LLM support (OpenAI, Anthropic, Groq)
- Sub-8-second speech-to-screen latency
CRM Integration
Your CRM, Connected to Every Call
Sync contacts from Salesforce, HubSpot, or Zoho CRM directly into your phone system. Click a number in your CRM to dial. Every call is automatically logged with caller name, duration, and disposition — no manual entry, no missed updates.
- Click-to-call from Salesforce with Open CTI softphone
- Automatic call logging with caller name resolution
- Contact sync to desk phones and AI caller identification
- Screen pop links to CRM records
Call Flow Engine
Intelligent Call Routing
Build sophisticated call flows with visual tools. Route calls based on time of day, caller ID, department, agent availability, and custom business rules — all without touching a config file.
- Multi-level IVR menus with text-to-speech
- Hunt groups with ring strategies (sequential, parallel, random)
- Time conditions with holiday calendars
- Visual call flow diagrams for every DID
Contact Center
Enterprise Call Center
Full-featured contact center capabilities without the complexity. Skills-based routing ensures callers reach the right agent, while supervisors get real-time visibility into every queue.
- Skills-based queue routing with priority levels
- Agent login/logout, pause, and availability controls
- Real-time wallboard with SLA tracking
- Historical reporting with call volume analytics
Provisioning Engine
Zero-Touch Provisioning
Ship phones directly to end users. When plugged in, they auto-discover the provisioning server, pull their configuration, and register — with BLF keys, speed dials, firmware, and branding applied automatically.
- Multi-manufacturer support for all major IP phone brands
- Data-driven BLF templates per model group
- Firmware management and automatic updates
- Per-phone configuration overrides from the admin portal
Enterprise Grade
Reliability & Security
Without Compromise
The infrastructure behind Cloudspire Voice is designed for businesses that can’t afford downtime.
Multi-Region Redundancy
Data centers across major US markets with full-mesh database replication and automatic failover. If any site goes down, calls route seamlessly to the nearest active region — typically within 60 seconds.
- Active-active infrastructure across multiple US regions
- Full-mesh multi-master database replication with zero data loss
- Automatic failover — 60-second re-registration, zero manual intervention
- SRTP media encryption and TLS signaling on every call
- Multi-tenant architecture with complete data isolation
- Enterprise monitoring with automated alerting and 99.99% uptime SLA
Recently Shipped
What’s New
We’re constantly building. Here’s what we’ve recently added to the Cloudspire Voice platform.
CRM Integration
Native integrations with Salesforce, HubSpot, and Zoho CRM. Click-to-call, automatic call logging, contact sync to desk phones, screen pop, and AI caller identification.
AI Call Center Assistant
Real-time agent coaching with AI-generated guidance, live transcription, and configurable runbooks — powered by Deepgram and multi-provider LLM support.
Unified Messaging
Team chat, SMS, and group conversations with external participants in one inbox. Read receipts, typing indicators, and real-time delivery — all built into the customer portal.
SMS Queues
Route inbound text messages to agents just like phone calls. Claim, release, transfer, and close conversations with full queue metrics and audit trail.