Admin Platform
Manage Everything From
One Dashboard
Three integrated management modules — Account Management, PBX Management, and Phone Management — give you complete control over every aspect of your communications platform.
Platform Modules
Three Modules,
Total Control
Every aspect of your communications platform managed from a single, unified interface.
Account Management
Customer onboarding, DID inventory, billing plans, and AI agent configuration. The business side of your platform — from tenant creation to service activation.
PBX Management
Extensions, routing, queues, AI agents, call flows, feature codes, CDR, and reports. The technical heart of your phone system — every configuration, one interface.
Phone Management
Auto-provisioning, BLF templates, firmware management, and phone models. Zero-touch phone deployment — from MAC discovery to fully configured desk phone.
Platform at a Glance
See It
In Action
A modern admin experience built for speed, clarity, and power — not the clunky interfaces you’re used to.
The Technical Heart of Your Phone System
Every configuration, every routing rule, every agent — managed from a single interface with real-time feedback and visual tools that make complex setups simple.
- Full extension lifecycle management — create, configure, and monitor every user
- DID routing with visual call flow builder for day, night, and holiday modes
- IVR, hunt group, and queue configuration with drag-and-drop simplicity
- AI agent and outbound campaign management with real-time performance tracking
- Real-time CDR with recording playback and comprehensive reporting suite
Zero-Touch Phone Deployment
From unboxing to fully configured in minutes — no manual setup, no truck rolls, no USB drives. Ship a phone anywhere and it provisions itself on first boot.
- Auto-discovery of new phones by MAC address with OUI-based manufacturer detection
- Visual BLF key template editor — assign speed dials, parking, and presence keys
- Multi-manufacturer support for all major IP phone brands
- Centralized firmware management with staged rollouts across your phone fleet
- Custom logos and branding per customer for a white-label experience
Client Users & Portal Access
Manage customer portal access with granular module-level permissions. Create accounts, send magic login links, enable or disable access to Tickets, SoWs, SMS Campaigns, Services, Domains, and Invoices independently per user. Primary contacts get full access automatically.
- Create and manage customer portal user accounts per tenant
- Module-level permissions — Tickets, SoWs, SMS, Services, Domains, Invoices
- One-click magic login link delivery via email
- Primary contacts automatically receive full portal access
Granular Access Control
Each user sees only the modules you enable — no all-or-nothing access.
Access Control
Role-Based Access
For Every Team
Give each team member exactly the access they need — no more, no less. Four distinct roles ensure the right people see the right tools.
Administrator
Full system access including system settings, user management, and platform configuration. Unrestricted control over every module.
Technician
PBX and phone management without system settings. Full access to extensions, routing, queues, provisioning, and day-to-day operations.
Reporting
Read-only access to reports and pricing data. Perfect for managers and analysts who need visibility without configuration privileges.
Tenant Admin
Per-screen read/write access scoped to specific tenants. Ideal for delegating management of individual customer accounts.
Comprehensive Report Library
From high-level volume trends to per-agent utilization, our reporting suite gives you the answers you need without building a single spreadsheet.
- Call Volume Summary with hourly, daily, and monthly trend analysis
- Extension Activity and utilization — who’s busy, who’s idle, and when
- DID Utilization tracking to identify underused or overloaded numbers
- Missed Calls analysis with time-of-day patterns and callback tracking
- Concurrent Calls monitoring for capacity planning and trunk optimization
- Recording Coverage reporting to ensure compliance targets are met
- Campaign Performance with per-campaign conversion and sentiment metrics
- Campaign Call Log with transcript drill-down for every AI conversation
- Queue Performance and Service Level tracking against your SLA targets
- Agent Activity and Utilization for workforce management
- SMS Activity by DID with per-user drill-down — total, inbound, outbound, and MMS counts
Every report includes CSV export, date range filtering, and tenant isolation.
