Solutions Built for How
Your Business Works

“We miss calls when everyone is busy.”

An AI agent picks up in one ring, takes the message or books the visit, texts the caller a confirmation, and the missed-call column goes to zero.

AI agents →

“Nobody answers after 5 or on weekends.”

Set your hours once. After five the AI receptionist answers, books and takes messages, and a real emergency goes straight to the on-call phone.

Call routing →

“Customers text our business number and we never see it.”

Texts to your main number land in the same portal as your calls. Reply from the desk or from the iPhone app, on the same number.

Business texting →

“Hold times are killing us.”

See every queue live, route to the agent who can actually help, offer a callback, and let the AI take the simple calls before they reach the queue.

Call center →

“I need a receptionist but can’t afford one.”

Start from a template, tell it your hours and prices in plain English, and it answers every call and writes down what happened. One agent, one monthly price.

AI receptionist →

“Our website gets visitors who never call.”

The web chat agent answers pricing and hours in seconds from your knowledge, books the visit or takes a number, and the lead lands in your sales inbox.

Web chat agent →

“Every call to our shop is the same five questions.”

Tell the agent your hours, location and policies once; it answers the five from your own knowledge on the phone, by text and on your site, and hands anything else to a person, or takes a message when nobody is free.

Knowledge base AI →

“I’m scared the AI will say something wrong.”

It answers only from the knowledge you tick, never invents a service you do not offer, says so when it does not know, tells a real emergency to call 911, hands "let me talk to someone" to your team or takes a message when nobody is free, and every call is on record.

Guardrails and records →

“Our phone tree makes people hang up.”

Spire, the built-in AI architect, builds a one-press menu from a plain-English sentence; the call flow shows the whole path, and silence or zero always reaches a person.

Call routing →

“We lose the customer when we transfer.”

Live presence before you transfer, on the desk phone, the browser and the iPhone; hunt groups that ring the next person then voicemail; busy, no-answer and offline destinations on every extension.

Call routing →

“I still can’t find that phone call.”

Search every call by what was said in it: transcript search across the call log, an AI summary in one read, the full transcript, and the recording one click away.

Call recording →

“Robocalls hit our lines all day.”

Four checks on every inbound call before it rings, a threshold and action you set, a log of every call stopped, and caller reputation on the call log.

Spam protection →

“Adding a new employee means calling the phone vendor.”

Add an extension in the portal, the desk phone provisions itself from the box, the iPhone app onboards from a scan: live in five minutes, no vendor ticket.

Provisioning →

“Our number is stuck with the old provider.”

Self-service porting from the customer portal with live status at every step; the number rings through the switch with no gap and routes your way the moment it lands.

Phone numbers →

“Working from home broke our phone system.”

The same extension in the browser, on the desk phone and on the iPhone; ring everywhere at once or in order; live presence so a remote team still sees who is free.

Mobile and softphone →

“Voicemail is where messages go to die.”

Voicemail to email with an AI transcript, the transcript on the iPhone app, every voicemail searchable in the call log, and a one-tap call back.

Voicemail →

“Our phone bill is a mystery.”

One price per seat with everything included: auto attendants, texting, recording, the apps. An invoice you can read in ten seconds, no setup fees, no contract.

Pricing →

“I can’t see what my agents are doing.”

A live dashboard of every queue and agent, whisper and barge for supervisors, per-agent activity reports and service level by the hour.

Call center →

“New agents take months to get good.”

Cloudspire Assist loads your runbook, rides on the agent's screen during the call suggesting the next line, and coaches every agent on the queues you assign.

Cloudspire Assist →

“We say the wrong thing and can’t prove what was said.”

Recording on every line with a coverage report, per-extension control of recording and transcription, transcript search by what was said, and the recording and transcript yours to keep.

Call recording →

“Our support team texts from personal phones.”

SMS queues route texts to your support number like calls, any agent replies from the portal or the app on the company number, and every text stays with the business, reported.

Business texting →

“Five locations, five phone systems.”

Every location on one screen under one login, per-site settings for hours, numbers and greetings, one shared directory, one report across all of them.

Multi-site →

“Our CRM never knows who’s calling.”

Every call logs itself against the CRM contact, callers are matched before you pick up, the AI call summary lands in the CRM, and click-to-call works from the CRM, the portal and the app.

CRM integration →

“We can’t reach everyone with one message.”

Group messaging with your team and outside numbers in one thread, on the desktop and the iPhone, every reply on record, and SMS queues when the whole team should answer.

Group messaging →

“Two hygienists, one front desk, and the phone never stops during the eight o’clock rush.”

New patients, insurance questions, appointment booking and reminders, answered by an AI receptionist built from the Medical Front Desk template, on the phone and the website, every call on record.

Dental and medical →

“Every call is a potential case, and half of them come in while I’m in court.”

Legal intake that qualifies the caller on your questions, screens for conflicts and books the consult, from the Legal Intake Screener template, every call on record.

Law firms →

“It’s ninety-eight degrees, the AC calls start at six PM, and my dispatcher went home at five.”

After-hours triage that books the emergency, holds the rest for morning and verifies the job afterward, from the Home Services Dispatcher template, every call on record.

HVAC, plumbing and electrical →

“Friday at seven. Forty covers on the floor, and the phone is ringing for a table for six.”

Reservations, takeout, hours and the wait, answered by an AI host built from the Restaurant Host template, on the phone, by text and on the website, every call on record.

Restaurants →

“My hands are in someone’s hair for the next forty minutes. That’s the fourth missed call.”

Booking, stylists, openings and reminders, answered by an AI front desk built from the Salon and Spa template, on the phone, by text and on the website, every call on record.

Salons and spas →

“Three hundred units, one office line, and a leaking sink at eleven at night.”

Maintenance intake with the details, leasing questions and emergencies, answered by an AI front desk built from the Property Management template, every call on record.

Property management →

“‘Is my car ready?’ Thirty times a day, and I’m under a lift for twenty of them.”

Status calls, estimates, drop-offs and pickups answered by an AI front desk built from the Auto Repair template, and the job verified with the customer afterward, every call on record.

Auto repair →

“A hailstorm hits, and every client calls in the same hour. Two of us answer.”

Claims intake when every client calls at once, verification calls and renewal reminders, from the insurance templates, every call on record.

Insurance agencies →

“The listing went live at nine. By noon I’d missed eleven calls from an open house.”

Showing requests booked, leads qualified on the property, timeline and budget, and follow-up calls made, from the Lead Qualification template, every call on record.

Real estate →

“A dog ate a sock at ten PM, and the owner is calling our office line.”

Appointments by day, after-hours triage by night with the emergency line when it is real, from the Receptionist and Booking template, every call on record.

Veterinary →

“‘Do you have a class at six?’ I’m mid-set with a client. Voicemail.”

Class bookings, membership and trial questions and hours, answered by an AI front desk built from the Receptionist and Booking template, every call on record.

Gyms and fitness →

“Two techs on the desk, thirty clients, and a server down at two in the morning.”

Ticket intake with the client and severity, after-hours overflow, and real outages escalated to the on-call tech, from the IT Help Desk template, every call on record.

IT and MSP help desks →

“Gala week. Donors, volunteers and the press all call the same number, and it’s just me.”

Donor questions, volunteer sign-ups, event details and messages for staff, answered warmly around the clock from the Support Line template, every call on record.

Nonprofits →

“‘Where’s my order?’ Two hundred times a day, and every one of them is on hold.”

Order status, returns and delivery windows answered from your systems with no hold, from the Order and Delivery Status template, every call on record.

Ecommerce and distribution →