Learn
How Cloudspire Voice works,
one question at a time
The questions buyers ask most, answered from the same public documentation our customers use every day.
Getting started
How do I buy a business phone system online?
Pick a plan, choose your numbers and phones, and check out in minutes. →
What happens after I order?
Order review, your first invoice, phone shipping and the day calling starts. →
How do I sign in for the first time?
The welcome email carries a magic link; no password needed. →
Is there a guided tour?
A narrated walk through the portal and the admin console. →
Numbers and calling
Can I keep my phone number?
Porting is self-service: search, order and transfer numbers from the portal. →
How do calls get recorded and reviewed?
Call history with recordings, search and playback. →
How does voicemail work?
Listen, download, delete and manage greetings from the portal. →
What is a softphone?
Make and take calls from the browser with no desk phone at all. →
Is there an iPhone app?
A full business phone in your pocket with your business caller ID. →
Teams and call centers
How do queues and agents work?
The agent panel: pause, wrap-up and queue membership. →
What does a supervisor see?
A real-time dashboard of queues, agents and waiting callers. →
What is real-time AI coaching?
Cloudspire Assist guides agents while the call is live. →
What are BLF keys?
The programmable buttons on desk phones and softphones, and how to set them. →
Your account
How do I change my plan?
Upgrade, add seats or add-ons yourself from the Plan tab. →
Where are my invoices?
Every invoice with dates, totals and downloads. →
How do I set call handling and notifications?
Forwarding, do-not-disturb, voicemail and privacy settings per extension. →
How do I cancel a plan?
What cancellation covers and how to ask for it. →
Questions
Quick answers
Is the Cloudspire Voice documentation public?
The customer portal guide is public at docs.cloudspirevoice.com; every link on this page points there or at a page on this site. The administrator guide is available to signed-in customers.
How long does it take to get started?
Choose a plan, pick or port your numbers and check out in minutes; desk phones configure themselves when they come online, and the free trial runs 30 days.
Does Cloudspire Voice include an AI receptionist?
Yes. Cloudspire AI agents answer calls, texts and website chat, transfer to your team, take messages and book appointments, on the same platform as your extensions.