Cloudspire Voice Standard
from $24.99/mo per extension
- Voice Extensions +$24.99 each A phone line for one person or device: a desk phone, the mobile app, the softphone, or a fax adapter, each with its own voicemail and features. Your plan is priced per extension.
- 1 Phone Number (additional $9.99/mo each) How many local phone numbers your account can hold. Point each number at an extension, a menu, a queue, or an AI agent, or port your existing numbers in.
- Toll-Free Numbers +$14.99 each Toll-free numbers your customers can call at no cost to them. Inbound minutes bill through a Toll-Free Minute Package.
- Spam Filtering Pro +$9.99 each Premium spam-scoring services that screen your inbound calls. Your plan includes the first; add more for stronger protection any time.
Included every month
- 4 Cloudspire AI Voice Generation then $5/generation Cloudspire AI Voice Generation - generate voice media (IVR greetings, prompts, announcements) from text in the admin panel. 4 free included monthly.
- 100 SMS Message Package then $0.07/message A monthly block of business text messages from your numbers. Your plan includes a starter size; step up to a larger package as your texting grows, with messages beyond it billed at the package's per-message rate.
Features
- ✓ CNAM Standard Standard incoming caller-name lookup: see who is calling by name, not just number, on your phones and in your call history.
- ✓ On-Demand Call Recording Start or stop recording any call in progress from the softphone, the mobile app, or a key press on your desk phone, and keep only what matters.
- ✓ SMS Messaging Send and receive text messages from your business numbers, right from the portal and mobile app.
- ✓ Spam Filtering Lite Scores every inbound call using carrier call-authentication (STIR/SHAKEN) so suspected robocalls and spam are identified; you choose in Spam Scoring settings whether flagged calls are marked, rejected, or allowed through.
- add-on CNAM Premium Enhanced incoming caller-name lookup (CNAM+): richer, more accurate names for the callers ringing your numbers, from a broader carrier data source than the standard lookup.
- add-on eFax Access Receive faxes on a dedicated fax number and get them delivered to your email as PDF attachments. No fax machine needed.
- add-on Toll-Free Access Give customers a toll-free number to reach you, with usage billed by minute package.
- - 10DLC SMS Sending Send business text messages to US customers through registered 10DLC campaigns, so your outbound texts are carrier-approved and deliver reliably.
- - Agent Monitoring (Whisper/Barge) Supervisors can listen to a live call, whisper coaching to the agent without the caller hearing, or barge in as a three-way participant.
- - AI Call Transcription (per extension) Extension calls are transcribed and summarized by AI and delivered by email, so nobody has to take notes on the call. (With CRM Integration, summaries can also post to your CRM.)
- - Automatic Call Recording Record calls automatically: switch it on for the whole account, per phone number for inbound, or per extension for outbound, with recordings kept for the retention period you choose.
- - Call Center Queues Route callers to teams of agents with queueing, hold music, position announcements, and agent login/logout: the foundation of a call center.
- - Cloudspire Assist Access Real-time AI guidance for your agents during live queue calls: suggested answers and coaching as the conversation happens.
- - CRM Integration Connect your CRM so callers are recognized by name, calls are logged to their record, and your team clicks to dial from the CRM.
- - Skill-Based Routing Send each queued caller to the agent best equipped for their need, by language, product, or expertise, instead of the next free agent.
- - Wallboards Live queue and agent dashboards for a wall display (calls waiting, wait times, agent status) so the whole team sees the floor at a glance.
Optional add-ons
- CNAM Premium $1.99/mo per extension Enhanced incoming caller-name lookup (CNAM+) on your numbers: richer, more accurate caller names from a broader carrier data source than the standard lookup. Priced per extension.
- eFax Minute Packages from $14.99/mo A monthly block of inbound fax minutes for the faxes you receive electronically. Pick the size that fits your volume; minutes beyond it bill at the package's per-minute rate.
- Premium Support $5/mo per extension Move to the front of the line whenever you need help. Premium Support gives your team priority access to our technical support engineers by phone and email, with the fastest response times we offer. It includes advisory services: expert guidance on designing, rolling out, and getting the most from your phone system. Need a routine change made, such as a new menu, a holiday greeting, or a tweak to a call flow? Ask and our team handles it for you. Built for mission-critical operations and for teams that want the very best from their phone system.
- SMS Message Package larger sizes from $24.99/mo A monthly block of business text messages from your numbers. Your plan includes a starter size; step up to a larger package as your texting grows, with messages beyond it billed at the package's per-message rate.
- Toll-Free Minute Packages from $10/mo A monthly block of inbound minutes for your toll-free numbers. Pick the size that fits your call volume; minutes beyond it bill at the package's per-minute rate.